Health Secretary Jeremy Hunt told the Conservative Party conference on 9 October 2012 that he wants patients to be able to access medical records online and book appointments and prescriptions from home computers.
Dr Mike Robinson, medical director of INPS, one of the major providers of software used by doctors practices, commented: “The technology already exists and a growing number of patients are already making appointments, requesting repeat prescriptions and interacting with their GP practice from home, and even to do it from apps on their mobile phones. But it needs Government action to address the issues, not just words to make this happen more widely.”
“At INPS we have seen how the increased use of computer technology can free up GP resources as well as give a better service to patients. But there are issues that need to be resolved. For example, patient records in particular are complex documents, filled with abbreviations and language that is not designed to be read by non-specialists, and there are concerns that GPs could actually have to spend substantial amounts of time explaining the content of records with patients who do not understand them.”